How Personal Emergency Response Systems Work | Senior Alert Medical

Personal Emergency Response Systems – How it Works

With Personal Emergency Response Systems, Help is literally there at the touch of a button, around the clock.

With personal emergency response systems, or PERS, you are connected to a state-of the-art emergency response center where trained professionals are ready to receive your call, and take appropriate action to get help.

How The Personal Emergency Response System WorksWhen you press your medical alert call button, a signal is transmitted to the personal emergency response system medical alarm console which immediately contacts our monitoring center. Within moments a real person is talking to you, armed with your personal medical information, and ready to get you help. 24 hours a day, seven days a week someone is there when you need them. And, because no one likes to be alone in an emergency, we stay on the line maintaining voice contact with you until help arrives.

Unlike systems that can be programmed to dial a neighbor, friend, relative, or even 911, our personal emergency response system connects you to help immediately who are in a position to take action and get you the help you need.  Seconds count in emergency situations, and a personal emergency response system can save a life.  Alert people who are in a position to help, not just people who will now need to drive over or make another call.

Call us toll-free at 1-888-995-5520 to learn more, or request a free brochure here.

Let’s look at what goes into your personal emergency response system, PERS system from Senior Alert Medical:

The Medical Alert Call Button:

medical alert call buttonThe waterproof emergency Medical Alert Call Button may be worn on your wrist, as a clip-on, or around your neck as a traditional pendant. It’s your choice how to wear your Medical Alert Call Button. The large call button itself is easily pressed during an emergency, ensuring that you get help quickly.

The Medical Alert Call Button can communicate with the Medical Alert Base Station up to 1,000 feet away – that’s the length of three football fields!

The Medical Alert Base Station:

Personal Emergency Response system consoleThe Medical Alert Base Station is so sophisticated that we can communicate with you throughout your home. There’s never a need to struggle for a phone. The Medical Alarm Base Station has a powerful speaker allowing you to hear us from most, if not all, parts of your home. The incredibly sensitive microphone allows us to hear you without yelling or shouting. If you are unable to speak or we can’t hear you for any reason, the Medical Alert Monitoring center immediately dispatches emergency personnel and contacts the emergency contacts on your list.

In the event of a power failure the Medical Alert Base Station has a built-in battery allowing it to continue to operate up to 72 hours. The battery automatically charges when the medical alarm is powered. Our monitoring center is notified if your power is lost.   All equipment is manufactured by BOSCH – a leader in medical and communications technology.

The Medical Alert Monitoring Center:

Medical Alert Monitoring CenterWhen the Medical Alert system is activated, it automatically and instantaneously contacts our Medical Alert Monitoring center. Professionals are ready to respond to any emergency around-the-clock, 24 hours a day, 365 days a year.

Our Lifesafety Operators Specialize in Medical Monitoring:

  • Security Industry Association (SIA) certified
  • Emergency Medical Training (EMT) certified
  • Experienced in Two-way monitoring
  • On-duty Spanish-speaking operators
  • Specially-trained to quickly take measure of unfolding situations
  • Professional yet personable to respond with grace, sensitivity and patience to a population that may be experiencing conditions symptomatic of advancing age or emotional trauma

Press the Medical Alert Call Button and a distress signal is sent, over your existing phone line, to the Medical Alert Monitoring Center. This signal opens up the line of communication between the monitoring center and your home.

When the high speed (2-way) connection is complete you’ll hear the reassuring voice of a professional monitoring team member. We immediately check on your status and, in the event of an emergency, dispatch your local EMS. We then contact the people on your emergency list including doctors, family members, loved ones, neighbors, care givers, or anyone you designate.

Your contact and medical information is kept strictly private and collected prior to activation. The Monitoring center agents have this information at the time your call is received. They can tell EMS about any conditions you may have, and even how to enter your home if your door is locked.

With a state-of-the-art 40,000 square foot headquarters facility in central New York State, The Medical Alert Monitoring Center is listed by Underwriter Laboratories. The Monitoring Center boast quadruple system redundancy for superior service reliability, utilizing in-house programming, technical and support staffs. The facility has been custom designed and maintained to exceed all industry monitoring standards. The work areas and on-site training center are equipped to be both comfortable and technologically advanced to keep personnel focused and efficient.

How to set up your personal emergency response system, (PERS System)

Your personal emergency response system is full featured, yet it is so simple to use and doesn’t require costly installation. We ship it custom programmed and fully tested.

Simple three step set up:

telephone cord connection1) Plug the Medical Alert Base Unit into your phone jack.

plug in the power cord2) Plug it in to the power outlet.

Large emergency help button3) Press the button to test the connection.

A trained operator will answer the call, and confirm that your set up is successful.

When you get it you just unpack it and plug it in, it is as easy as connecting a new phone or answering machine. The personal emergency response system is custom programmed and tested prior to being shipped to you.  Any time you press your medical alert call button, an operator is ready to speak with you and get you the help you need.

Personal Emergency Response Systems Features

  • Automatically calls the monitoring center every 28 days to ensure everything is working properly
  • Automatically notifies us if the batteries in your medical alert call button needs replacing.
  • Tested and approved by an authorized UL Testing Center
  • Lifetime 100% warranty
  • Uses a toll-free number to call so you never pay long-distance charges for the service.
  • Integrated back up battery system automatically keeps your Medical Alert System operating normally during power failures in your home, up to 72 hours.

Still have questions? Call us at 1-888-995-5520, or read our Frequently Asked Questions.  Or fill out the form below and we’ll send you a free brochure on our medical alert system.

Call us at 1-888-995-5520 for immediate assistance, or use the form below to get our FREE personal emergency response system brochure by mail.



Personal Emergency Response Systems -  How it Works
Article Name
Personal Emergency Response Systems - How it Works
Learn how personal emergency response systems work and how they help seniors live independently at home with peace of mind.
Senior Alert Medical

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