Frequently Asked Questions About Personal Emergency Response Systems

FAQ – Frequently Asked Questions

Frequently Asked Questions About Personal Emergency Response Systems for Seniors

Here are some of the common questions asked by new Senior Alert Medical customers about their personal emergency response system. Please call us at 1-888-995-5520 and ask for a sales associate to answer all your questions.

Ordering the Personal Emergency Response System

Q. Is the service available in my area?

A. Yes – we cover the entire United States – all 50 states.

Q. How much does it cost?

A. Our personal emergency response system costs just $27.45 a month with our annual plan.  That’s it – no set up fees, no charge for equipment, no activation fees, and no long term commitment.

You can even get one month free when you pay for one year in advance – saving you $29.95 a year.  And if you need to cancel the service for any reason, we will refund the unused portion of your pre-paid service right away.

Click here for more details on our medical alert pricing.

Q. How long is the commitment?

A. There is NO long term commitment with Senior Alert Medical.  We ask you to try the system for 90 days, and you can return it any time after that.  You will receive a full pro-rated refund for any pre-paid service.  We want you to love your personal emergency response system, and to keep it only as long as you need it.

Q. How much does the personal emergency response equipment cost?

A. There is no charge for the personal emergency response system equipment – we send you the medical alert base station, and one medical button.  Ask for a second button, and we will gladly include it.  There is nothing to buy – we include the equipment for free for you to use – you just pay for the monthly monitoring service.

Q. How often can I press the button?

A. You can press the button as often as you like – and there is NO additional charge for pressing the button.  Even if you don’t have an emergency, we encourage our clients to press the button at least once a week as a test.

Q. How quickly can I get my system?

A. Senior Alert Medical ships your personal emergency response system the same day if the order is received by 1:00 PM Eastern Time.  All personal emergency response system are shipped using USPS® Priority Mail. Ask your representative about the various shipping options available, including overnight shipping.

Just call our customer service at 1-888-995-5520 to order today. Our representatives are available to answer your questions. Ordering takes about 10 minutes.

Q. Do I need a phone line to use the system?

A. Yes – you need regular “land-line” phone service for the system.  NOTE:  Magic Jack, Vonage and Cellular phones are NOT supported at this time.  If you don’t have a phone line, ask about our cellular-based personal emergency response systems that work inside and outside of the home.

Q. What do I need to prepare to order service?

A. Ordering your personal emergency response system takes less than 10 minutes. Most important is the name, address, and phone number of the protected person. You will also need to consider who our medical alert monitoring center will call in an emergency. Many customers have a list of 2-3 names that may include doctors, neighbors or nearby relatives.

You will also give us a “Notify” list. This list is names of people the monitoring center will call after help has been dispatched. These people may not be able to provide help, but need to know if an emergency has occurred.

Your contact and medical information is kept strictly private and collected prior to activation. The Monitoring center agents have this information at the time your call is received. They can tell EMS about any conditions you may have, and even how to enter your home if your door is locked.

When you order you will also need to provide your initial payment using a credit card, automatic withdrawal from checking,  or other approved method.

Q. How do I sign up for service?

A. Call our toll free number, 1-888-995-5520. Our knowledgeable representatives will answer all your questions, and explain any information you should know about our personal emergency response system service.

Q. What payment options are available?

A. We accept all major Credit Cards, Debit Cards and Checks through Automatic Withdrawal (ACH). Three payment options are available to suit your needs:  Quarterly , Semi- Annual and Annual.  Get one month free when you pay annually in advance.  Any pre-paid balances will be refunded once the system is returned when you are done with it  – no problem!

Q. Who is the medical alert service right for?

A. Our medical alert service is right for seniors, or people of any age who are:

  • living alone, or left alone for long periods and need assistance,
  • with a medical condition that could require immediate medical attention (such as epilepsy, seizures, strokes, heart conditions),
  • recovering from a fall, hip replacement or other major surgery,
  • may have trouble speaking clearly with 911 in the event of an emergency,
  • Want to maintain their independence, be safe, and have peace of mind.

Q. What type of medical alert call buttons are available?

Wrist Style Medical ButtonA. Our medical alert call buttons have an extended range of up to 1,000 feet from the base unit – more than double the range of other systems.  The button is lightweight and comfortable to wear – you’ll want to wear it!

You have the choice of wearing your waterproof medical alert call button as a necklace, wristband or clip on. You’ll receive all the options with your system, in case you want to change your set up.  When you order your medical alert system, we’ll set the buttons up the way you prefer, so it’s ready to go right out of the box.

Q. Who provides maintenance and is there a cost?

A. Senior Alert Medical is responsible for all service and repair as well as battery replacements at no extra cost. Your personal emergency response system base unit and wearable transmitter buttons  have a 100% lifetime replacement warranty.

Q. What is a PERS?

A. PERS is short for Personal Emergency Response System (PERS).  These are also commonly referred to as Medical Alert Systems, Medical Alarm Systems, Life Alarm systems and so on.  A true PERS system will be connected to an emergency response center that answers your call and has all your information available at the time the call comes in – seconds count in emergency situations.

How the Senior Alert Medical Personal Emergency Response System Works

Q. Who installs the System?

A. There is no complicated installation procedure with our personal emergency response system – it is designed to be installed by the end user in just minutes. We ship the medical alert system to you via USPS® Priority Mail. Our medical alert alarms simply plug into an electrical outlet and a telephone jack. Other companies may charge you a substantial installation fee to come plug in their system, but it is often unnecessary. Once you connect the system, you press the button to verify the connection with our Monitoring center and you are all done.

Q. Can more than one person be protected at a location?

A. Yes, extra Medical Alert Call Buttons are available for $39.95 each. The monitoring service fee remains the same. More than one medical alert button can be ordered, up to three.  So you can protect multiple family members living together.

Q. How will EMS access my home if the door is locked?

A. You can order an optional key lockbox that holds a key to your door. The key lockbox is a secure box which easily attaches to your home – just like a real estate agent uses when showing a home for sale. Local emergency personnel are given the combination to the lockbox so they can quickly get a key to your home in the event of an emergency. The lockbox can also be used so that family members or friends can readily get a key to your home when necessary. There is a one-time fee for the purchase of the key lockbox.

Q. Can the  system go with me if I move or am on vacation?

A. You can easily take the system with you, whether you move permanently or just move back and forth between a summer and winter residence. It is very easy to unplug and re-install. Simply notify our monitoring center of your current location. Information can be changed anytime and as many times as needed at no charge.

Q. What if I want to return the system?

A. No problem. We have no long term contracts, so simply notify us that you want to send the system back and discontinue service. Once we receive the personal emergency response system equipment back from you, we will cancel your service and cheerfully refund any pre-paid balances on your account.

Q. Can information be changed after a medical alert system is ordered?

A. Yes, information can be changed anytime and as many times as needed at no charge.

Q. What if I have VoIP or DSL for my phone service?

A. Medical alert systems may require a line conditioner to work with VoIP telephone service.  Ask your representative for details.

How to talk about getting a personal emergency response system

Q. How do I talk to my family members about getting a personal emergency response system, and about paying for it?

A. If you are the primary caregiver for a senior family member, the decisions often fall on your shoulders. It is hard for you to get everyone to agree on anything, especially where money is concerned. Remind the other family members that over 68% of seniors will suffer from a fall in their own home, often with tragic consequences. You do not want to take the risk of having an emergency situation where your senior loved one cannot get immediate help. Our subscription fee of $27.45 a month is less than $1 a day – a reasonable price to pay for peace of mind and truly life saving help when needed.

Q. My elderly parents live with me – why would they need a personal emergency response system?

A. Regardless of where they live, they will be home alone at times and may suffer a fall, stroke or other medical emergency. If your older parents live with you, you still need to go grocery shopping, run errands and so on, and you cannot always be there 24/7 365 days a year. A medical alert system provides peace of mind for all of you.

Call us at 1-888-995-5520 for immediate assistance, or use the form below to get our FREE brochure by mail.



Article Name
Frequently Asked Questions About Personal Emergency Response Systems
We answer some of the most common and frequently asked questions about personal emergency response systems.
Senior Alert Medical

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