Smart consumers will read online reviews and see if there are many Medical Care Alert complaints about their service.
One of the great things about the internet and social media is the ability to access real customer reviews and complaints about products and services. Caregivers doing their research on Medical Care Alert complaints and customer reviews can do so in just a few clicks.
Some of the reviews are fake, but most people can tell the difference when a company has written a great review about itself (i.e. “ABC Company is the best ever! No Complaints at all! They are great, did a great job for me, and will do a great job for you too – you should call them today!”), or when a company’s competitor has written a scathing review full of complaints (i.e. “These guys suck, the worst ever! Run quickly before they slime you into a sales contract…horrible!”). You can tell when it’s real or fake!
Consumers Rely on Online Reviews and Social Media
The latest statistics and trends, which have been compressed into an infographic by Invesp, show that 90% of consumers read online reviews and 88% of them trust the online reviews as much as personal recommendations. In other words, more people read reviews as part of their pre-purchase research before buying a product or service.
Consider two data points. First, 30% of U.S. consumers say they begin their online purchase research by going to Amazon for product information and reviews; second, studies commissioned by Google have found that shoppers consult 10.4 sources of information, on average, before making a purchase. Voracious information-seeking has become deeply ingrained in many consumers, and we can envision no scenario in which they will see traditional marketing as a better provider of product information.
According to an AARP forum on this topic, where you read the review also matters. According to the post from AARP: “You can generally expect a higher level of authenticity at high-volume sites like Amazon; Buzzillions, which collects reviews from retailers who have asked purchasers to review products;CNET, which specializes in tech products, and of course,Consumer Reports, which routinely surveys its subscribers about their experiences in addition to doing its own product testing.
Epinions is another go-to site, but you should realize that the site pays some of its reviewers (based on how often their comments guide readers’ buying decisions, Epinions says).”
So when researching companies, make sure you consider whether the review forum is legitimate, and if the reviewer is legitimate as well. You can also look for familiar trust mark logos that indicate whether a business has a true good standing in the community. If you are researching a specific company, just do a Google search with the company name and the word “complaints” to get a flavor for what people are saying. For example, if you are researching Medical Care Alert, you would type in “medical care alert complaints” and then look for relevant results.
Their own site posts real reviews and complaints with no filter so users can see for themselves.
Click here to see Customer Reviews about Medical Care Alert on their HOME System line. This can give you a good indication of what is on most people’s mind.